Last updated: September 23, 2026
Lenz AI Pro unlocks the full set of AI image and video tools and includes a credit allowance that refills every billing period. This page explains how subscriptions and billing work on the Lenz AI apps for iOS and Android.
Plans
Depending on your platform and region we offer:
- Weekly plan, renewing every week.
- Monthly plan, renewing every month.
- Yearly plan, renewing every year, with the lowest price per week.
Each plan includes a set number of credits per billing period, which is shown on the plan card before you subscribe. Prices are displayed in the app in your local currency and can vary by country. Occasionally we offer special or introductory prices; the price, duration and renewal terms of any offer are always shown before you confirm the purchase.
You can also buy one-time credit packs on top of a Pro plan when you need extra credits. See the Credits Policy for how credits work.
Payment
All purchases are processed by the Apple App Store (iPhone and iPad) or Google Play (Android). Payment is charged to your App Store or Google Play account when you confirm the purchase. LenzVive never sees or stores your card details.
The Lenz AI web app at lenzai.lenzvive.com does not sell subscriptions. Subscribe in the mobile app with the same account and your plan and credits are available on the web as well.
Automatic renewal
Subscriptions renew automatically unless you turn off auto-renewal at least 24 hours before the end of the current billing period. Your account is charged for the next period within 24 hours before the current period ends.
Managing or cancelling your subscription
iPhone and iPad: open Settings, tap your name, tap Subscriptions, then select Lenz AI to change or cancel your plan.
Android: open the Google Play app, tap your profile picture, tap Payments & subscriptions, then Subscriptions, and select Lenz AI.
When you cancel, your plan stays active until the end of the period you have already paid for, and you will not be charged again. Deleting the app or deleting your Lenz AI account does not cancel a subscription; it must be cancelled through the App Store or Google Play.
Refunds
Because payments are handled by Apple and Google, refund requests must be made to them. For App Store purchases, visit reportaproblem.apple.com. For Google Play purchases, use the Google Play refund request page or the Order history in your Google Play account. Credits that have already been spent on generations cannot be refunded.
Changes to plans and pricing
We may change the plans we offer, their prices or the credits they include. Price changes never apply to a period you have already paid for. Where a store requires it, you will be asked to agree to a new price before it takes effect.
Contact
Questions about your subscription? Email [email protected] from the email address linked to your Lenz AI account.